- Is it possible to change the lens?
- We also accept lens replacement. However, we may not be able to accept it depending on the condition of the frame. We will send you a replacement frame and we will judge whether it is possible. Please note that even if the item cannot be exchanged, the return shipping fee will be borne by the customer.
- My glasses (including products from other stores) have been damaged. Is it possible to repair it?
- General glasses can be repaired. However, we may not be able to accept this depending on the condition of the frame. We will send you the damaged glasses and we will judge whether they can be repaired. Please note that even if the item cannot be exchanged, the return shipping fee will be borne by the customer.
- The item I wanted was sold out. Is it possible to restock it?
- Even if it is sold out on the WEB, it may be in stock in the store, so please feel free to contact us. However, please understand that we may not be able to prepare the stock due to the discontinuation of the number.
- Please tell me about the warranty contents of the purchased glasses.
- If there is a problem with the quality of the product after normal use within 30 days after delivery, we will replace it free of charge and repair it free of charge. However, please note that it will not be covered if it is found to be damaged due to the customer’s negligence.
- Can I cancel?
- You cannot cancel your order once it has been completed.
- How do I order prescription eyeglasses?
- You can order by the following methods.
- Get a prescription from an ophthalmologist and enter the prescription information.
- Please send me your glasses.
- Please enter the frequency information.
※When ordering based on the power of contact lenses
- The appearance of glasses and contact lenses may differ. Please order after understanding in advance.
- It is also necessary to teach the eyeball distance (= PD).
[PD measurement method] Stand in front of the mirror and follow the ruler under your eyes ⇒ Look straight ahead ⇒ Measure the distance between the centers of the left and right black eyes through the mirror (example: 62.0 mm)