How to order online shop
- Select the image of the desired product
- Select the number
- Click Add to Cart
- Check the price and product in the shopping cart and click the order procedure
- Please select and enter after confirming the payment method, delivery address, and desired delivery date.
- Click Confirm Order Details
- If you are satisfied with the contents, click Confirm Order to complete.
After completing your order, we will send an “order completion email” to the registered email address.
Please keep this e-mail in a safe place as it contains the details of your order.
Contact information and shipping address for returns and exchanges
| contact information | +81778527777 |
|---|---|
| canpac@bbcjapan.net | |
| Destination | 〒916-8686 23-1-9 Tadasucho, Sabae City, Fukui Prefecture Campac Co., Ltd. |
Return / exchange of defective products
If the product is dirty, damaged or defective, please contact us by email or phone. We will respond quickly.
Exchange / return at your convenience
If the ordered product is different from the product you requested or the size does not match, we will return or exchange it only if it can be resold without scratches or stains.
(* If you wish to return or exchange the item after trying it on, please be sure to contact us.) Even in that case, within 7 days after the item arrives Please return it to>.
Please note that the customer will be responsible for the following matters.
※Shipping fee for returned goods
※Bank / post office transfer fee for refund
When exchanging for another product
The shipping fee from our shop when exchanging products will be borne by our shop if the total product is 7,000 yen or more.
If the total amount of the product is less than 7,000 yen, the customer will be responsible for it.
| Total product price (tax included) 30,000 yen or more | Total product price (tax included) less than 30,000 yen | |
|---|---|---|
| 無料 |
〔Product〕 600 yen nationwide (excluding tax) Hokkaido / Okinawa / remote island 1,000 yen (excluding tax) Overseas * Consultation required |
|
※Please refrain from returning the product by non-standard-size mail or mail to prevent accidents such as non-delivery of the product.
If the product is lost by non-standard-size mail or mail, the customer will be responsible for the product price. Please be careful.
If you can return it, please contact us by e-mail with your carrier and invoice number.
When returning the returned amount
In case of refund, we will transfer the product price to the bank account specified by the customer.
When there is a difference when exchanging products
If there is a difference when exchanging products, we will contact you by phone or email.